New Years Eve Family Cruise on the Emerald of London
New Year’s Eve on the River Thames – Important Information
Boarding Pass, Tickets & ID
A boarding pass for Festival Pier will be emailed to you prior to the event. This pass will help you access your departure pier through the event restrictions in place on the night.
Each member of your group must carry and present:
- A copy of the Festival Pier boarding pass
- Their individual boat ticket
- Photo ID for all adults
The boarding pass does not replace your boat ticket. Please ensure everyone in your group has a copy of the boarding pass before travelling.
Boarding & Timings
Please allow extra time to reach Festival Pier due to road and station closures and event restrictions. Groups must arrive together.
The cruise operates to a strict timetable and cannot wait for late arrivals. It is your responsibility to arrive in plenty of time for boarding. Once the boat departs, it cannot return to collect passengers, and refunds will not be offered for missed departures.
The cruise operates regardless of the weather. The vessel is enclosed, but the outdoor viewing deck is unsheltered, so please wear warm clothing and bring a coat.
Age & Supervision Policy
Children under five are not permitted on board. All children must be supervised at all times.
Guests aged 18 and over will be issued an age-verified wristband. Alcohol will only be served to guests wearing this wristband.
Fireworks & River Traffic
An exclusion zone is in place between Hungerford Railway Bridge and Westminster Bridge. Vessels will be positioned on either side of these bridges, providing views from the side of the London Eye. View the exclusion zone map.
The vessel’s exact position cannot be guaranteed. The Captain will determine the final position based on river traffic, tides, river conditions and official advice.
The fireworks display is at the discretion of the Mayor of London and is organised by a third party. London Party Boats has no control over the display, and refunds will not be offered if it is cancelled or postponed.
Food & Drinks
Food is not included in your ticket.
Adult tickets include beer, cider, wine and prosecco by the glass, and soft drinks. Your current drink must be finished before another is served.
Guests must drink responsibly. Management reserves the right to refuse service or withdraw the drinks offer at any time. Alcohol will not be served while the vessel is alongside the pier, and the bar closes 15 minutes before the vessel returns.
Soft drinks available for children include orange, apple, pineapple and cranberry juice; Pepsi; Diet Pepsi; lemonade; tonic water; and mineral water.
Other Important Notes
London Party Boats may substitute vessels or amend or cancel bookings for reasons beyond its control and will not be liable for any related loss or expenses.
