COVID-19 Booking Conditions
Booking conditions relating to COVID-19
UPDATED: 16/12/21
We are now required to use the COVID status checks as a condition of entry. Anyone aged 18 or over must have proof of one of the following to enter the vessel:
- They are vaccinated with 2 doses of an approved vaccine (or one of the single-dose Janssen vaccine).
OR
- They have taken a PCR or rapid lateral flow test within the last 48 hours.
Accepted proof can be an NHS COVID Pass or a valid text or email confirmation of a recent test result.
You will be asked to show your valid NHS COVID Pass or a valid text or email confirmation of a recent test result at the boarding gate. You can download your digital NHS COVID Pass and print it or show it on your phone. Please have your NHS COVID Pass downloaded and saved to your camera roll in case of signal issues at the pier. This will avoid any delays and speed up the boarding process so we can get the party started as soon as possible. If any ticket holder does not comply and refuses to show proof of either of the above then we will be left with no choice but to refuse your admission and you will not be entitled to a refund in such circumstance.
If you are vaccinated with 2 doses, you can access your NHS COVID Pass using the NHS app - see links below.
Download on the App Store: https://apps.apple.com/us/app/nhs-app/id1388411277?ls=1
Get It On Google Play: https://play.google.com/store/apps/details?id=com.nhs.online.nhsonline
Use the online NHS Covid Pass Service: https://covid-status.service.nhsx.nhs.uk
OR
You can register your rapid lateral flow test result using the link below. You will receive a text or email confirmation of your recent test result.
https://www.gov.uk/report-covid19-result
To use this service, you need:
- the QR code or ID number printed on the test strip (the part of the kit that shows your result)
- a mobile phone number so we can text you to confirm we’ve got your result
Please be patient with all boarding staff as they will be carrying out the mandatory checks as quickly as possible and we ask for your patience and understanding during this time.
Masks are mandatory on all London piers as they are privately owned by Transport for London. Please ensure you wear a face covering before boarding the vessel in line with TfL requirements.
There is no requirement for our team or guests to wear masks inside the vessel or on the dancefloor however, those that choose to wear one can do so. Please be respectful of those that choose to wear face masks.
We have comprehensive Covid measures in place to ensure your visit is safe.
- Our teams are all fully trained on Covid safety measures and regular Lateral Flow Testing of staff prior to shift is in place.
- We have hand sanitisers onboard for you to use.
- We have frequent cleaning of all areas of the vessel.
COVID-19 NOTICE
You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by applicable government bodies, departments, agencies or instrumentalities, or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. If any ticket holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any ticket holder to leave the venue and you/ticket holder will not be entitled to a refund.
WARNING: COVID-19 is an extremely contagious disease. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event.
ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT: You agree to follow event policies (including health and safety policies) and posted instructions while at the event. You should evaluate your risk in determining whether to attend the event. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines.
ALL PURCHASES ARE NON-REFUNDABLE AND CANNOT BE CANCELLED. See below for additional terms and conditions related to your purchase.
COVID-19 TERMS AND CONDITIONS
1. ABOUT THESE TERMS AND CONDITIONS
- These Additional COVID19 Terms and Conditions are in addition to our Terms and Conditions of Sale and apply to all Tickets purchased for events during the period when rules and guidance from the UK Government regarding the COVID19 Pandemic are in force.
- These additional COVID19 Terms and Conditions should be read in conjunction with and are incorporated into our Terms and Conditions of Sale.
- Please note that if you have purchased your ticket through a third party, your purchase will be governed by the third party’s terms and conditions of sale and any queries regarding your Tickets or your purchase should be directed to the original point of sale.
2. COVID19 ACKNOWLEDGEMENT
- Before attending an Event, guests must familiarise themselves with and comply with the latest rules and guidance issued by the UK government regarding COVID19.
- By attending an Event at a Venue, all guests are acknowledging their consent to, and agree to abide by, the safety precautions that have been adopted by London Party Boats, which may include (but not be limited to) wearing of face coverings and non-invasive temperature checks. Failure to comply with any such precautions could result in guests being asked to leave the pier and entry to the vessel will be denied. We further reserve the right to refuse entry to any person that refuses to comply with our safety protocols.
- The safety measures that are being and have been introduced on our vessels are intended to minimise the risk of contracting COVID19 but this risk cannot be completely eradicated. By purchasing a ticket for an Event, you are acknowledging that an inherent risk of exposure to COVID19 exists in any public place where people are present, and that you and those in your party voluntarily assume all risks related to exposure to COVID19 and agree not to hold London Party Boats, the Venue, or any of their affiliates, directors, officers, employees, agents, contractors or volunteers liable for any illness or injury. Anyone attending an Event acknowledges that they do so at their own risk.
3. COVID19 EXCHANGES
- In line with Government guidance, we ask that guests do not attend if they or someone in their party is required to self-isolate or experiencing any COVID19 symptoms.
- If you are unable to attend an Event, you must inform us at least 72 hours prior to the Event. In these circumstances, where adequate notice has been given, London Party Boats will permit You to
(i) exchange your tickets for the same event at a later date; or
(ii) if such exchange is not possible or not practical, e.g., the event is a “one-off” event or has a limited run, exchange your Ticket for an alternate event of your choice (subject to availability); or
(iii) opt for a credit voucher. No exchange fee will apply.
3. Cancellations, amendments and/or non-attendance will not be accepted if less than 72 hours notice is given before your departure date and you will not be liable for a refund or booking transfer.
4. There will be a 50% charge of the original ticket price to rebook for an alternative date.
5. Ticket(s) can be exchanged of the same value or higher upon payment of the difference in value.
6. If you are unable to attend, you may send a substitute at no extra cost, provided that you notify us of the change at least 3 working days prior to the Event. Substitutions must be communicated by email to the organiser of the event.
7. No reimbursements will be made for travel, accommodation or any other costs incurred by you in connection with the Event which you do not attend or cancel.
4. TEMPERATURE CHECKS
- All guests may be required to have their temperature checked before entering the vessel. Entry to the vessel will not be permitted if you are displaying a temperature of 38 degrees or higher.
